2013 had a lot to live up to. We had high expectations for the year after the London Olympics and the Jubilee, so we had to make it pretty special. So far this year, the future king George has arrived to cheering crowds and baby bunting, some of the best-loved American TV shows have given fans controversial endings, and among all that, ServiceMaster Clean has come out on top.
While all the world’s eyes were on the big events, we were quietly getting on with things at HQ, developing our staff with more training and qualifications than ever, and taking on more staff and clients. This wasn’t always easy, as in most cases, we faced our challenges, but we came out the other side better than we started. It takes a challenge to recognise strength, and our strength is our people. Because we recognise and reward our exceptional team, we have a loyal group of full-time and part-time staff who we thank constantly for their efforts, and if they didn’t hear us the last time: THANK YOU.
With an ever-growing fleet of vehicles and a newly refurbished office, as well as a big new warehouse to keep all our stocks and supplies, 2013 has been a year of redevelopment and regeneration. Our personal development programme was rewarded with the Customer Service award from the British Franchise Association for our commitment to giving customers the very best in service and cleaning by continually developing our staff.
At the end of a fantastic year, we look forward to what next year may bring. The World Cup in Rio, the Russian Winter Olympics, and the Scottish independence referendum are already confirmed for 2014, and hopefully a few more award wins and business recognition for the ServiceMaster Clean Team.
Have a happy and prosperous 2014 from all at ServiceMaster Clean!