Month: July 2019

Adherence to good practices and teamwork played a central role in dealing with challenging economic times in 2018, Managing Director Nick Dee Shapland said at ServiceMaster’s Mid Year Company Review.  He confirmed ServiceMaster ended the financial year in a strong position, with the company well positioned to look forward to the business future with optimism and thanked the staff for their leadership and hard work.  For the first time, the Mid Year review was delivered at both ServiceMaster’s offices in Newbury and again in Gloucester due to continued expansion in the social housing market.

The mid-year review included information on:

• Sales growth in the three departments – Commercial, Communal and Residential.
• The importance of budgeting to deliver a programme of growth and investment in people, vehicles and technology.
• The need to maintain high levels of customer satisfaction and investment in staff through training and auditing.
• Legislative updates and the gender pay gap.

 

One of the much anticipated meeting highlights was the presentation of the annual Avril Bannister Award.  We are delighted to announce this year’s winner is John Millington, Communal Field Supervisor.  Amanda Cook, Commercial Field Supervisor, is the very worthy runner up.

ServiceMaster Clean Newbury are delighted to announce this year’s winner of the annual Avril Bannister Award.  This award was set up in 2011 to honour a former colleague, Avril Bannister and presented annually to a member of staff who exhibits the same high standards exhibited by Avril in the following areas:  Dependability, Consistent Quality of Work, Communications, Leadership, Appearance and Commitment.

We are delighted that John Millington, Field Supervisor for the Communal Services Department was awarded the Avril Bannister Award for 2018.  Since joining ServiceMaster on 25^th April 2005, John progressed to his current role and subsequently qualified as a BICSc Assessor, passing on a depth and breadth knowledge and experience to the Communal team.  His positive and steady nature, combined with warm and friendly style is integral to his role as the backbone of the Communal technicians.

Amanda Cook, Field Services Supervisor for the Commercial Services Department is a very worthy runner up.  Amanda has a very strong customer focus and exemplifies the service provision our customers want and expect.  She takes time to get to know her staff and provide extra support for those who need it.  Amanda looks for solutions not for problems.