2014: A year of giving

Since our inception in 1991, we have endeavoured to hold fundraising events for worthwhile causes including Macmillan cancer support, Children in Need, CRY, Movember, staff members, and national campaigns. As well as continuing our support for these deserving charities, we are looking to extend our reach to the local area, and build relationships with groups across the regions we cover. To kick off our new year of giving, we are scrubbing the non-slip floor of the Diamond Tadley Scout Hut, which is home to the local scouting groups, as well as WI meetings, and dance classes. The building was opened with great anticipation in February 2012, and has since been in constant use. As the site received more and more footfall during the year, Tadley Scout Group chairman Brian Spray decided that it was time to get the venue back to its best. After contacting ServiceMaster Clean Newbury, it was agreed that the floor would be cleaned and buffed in January.

“When Chairman Brian Spray contacted ServiceMaster Clean of Newbury for a quotation, we had already begun discussing our involvement in the local community, and were considering ways in which we could help groups in 2014. The timing was perfect, and we waived the fees involved in the clean, as we thought it would be a great start to the year for our own community efforts, and for the scout groups, who would benefit from the clean.” Says ServiceMaster Clean Newbury MD, Nick Dee Shapland.

The clean went to plan from the start, and left chairman Brian Spray delighted with the work undertaken: “We had been considering getting the floor cleaned before the building was finished, as we have about 200 people using the hut in a typical week. We found ServiceMaster Clean in the Newbury Weekly News for the customer service award win, and we’ve had no problems. The service has been great and the results are very noticeable. I’m looking forward to seeing the team for next year’s floor clean”.

Washout start to 2014

As the news has been telling us, we have experienced some of the worst flooding in years, due to heavy rainfall over the festive period. With a matter of days between outbursts, there has been little chance for the country’s drainage systems to keep up with the extra pressure, resulting in inaccessible roads, irreparable damage to homes and property, and destroyed flood defences. So far, cost of the damage is still rising as people do their best to maintain a sense of normality, although across most of the UK, the weather seems to be calming. Once the dirty flood water has receded, homes across the UK are left with dirty, sewage-ridden carpets and furniture, often with sentimental value. The aftermath of the flooding tends to get overlooked, and people can feel overwhelmed with the amount of destruction around them. A good home & contents insurance policy should cover the restoration or replacement of damaged items, but if you discover your policy isn’t up to scratch, our disaster restoration team are highly skilled and sensitive to dealing with flood damaged properties.

Review of 2013

2013 had a lot to live up to. We had high expectations for the year after the London Olympics and the Jubilee, so we had to make it pretty special. So far this year, the future king George has arrived to cheering crowds and baby bunting, some of the best-loved American TV shows have given fans controversial endings, and among all that, ServiceMaster Clean has come out on top.

While all the world’s eyes were on the big events, we were quietly getting on with things at HQ, developing our staff with more training and qualifications than ever, and taking on more staff and clients. This wasn’t always easy, as in most cases, we faced our challenges, but we came out the other side better than we started. It takes a challenge to recognise strength, and our strength is our people. Because we recognise and reward our exceptional team, we have a loyal group of full-time and part-time staff who we thank constantly for their efforts, and if they didn’t hear us the last time: THANK YOU.

With an ever-growing fleet of vehicles and a newly refurbished office, as well as a big new warehouse to keep all our stocks and supplies, 2013 has been a year of redevelopment and regeneration. Our personal development programme was rewarded with the Customer Service award from the British Franchise Association for our commitment to giving customers the very best in service and cleaning by continually developing our staff.

At the end of a fantastic year, we look forward to what next year may bring. The World Cup in Rio, the Russian Winter Olympics, and the Scottish independence referendum are already confirmed for 2014, and hopefully a few more award wins and business recognition for the ServiceMaster Clean Team.

Have a happy and prosperous 2014 from all at ServiceMaster Clean!

Merry Christmas from all at ServiceMaster Clean

The tree is up, the kitchen cupboards are full to bursting, and family and friends are vying for your attention. Playing with new toys, arguing over burnt turkey, and falling asleep in front of the Christmas specials make these few days memorable. These moments make up the memories of our loved ones, and it can be easy to forget that not everyone is lucky enough to have their own families around them, so spare a thought for the neighbour that doesn’t have visitors, the homeless man you pass on the way to work, or the grieving colleague, and the thousands others like them who would like Christmas to be a special day. If you are lucky enough to have friends and family around you, enjoy every moment-even the arguments-It’s the most wonderful time of the year!

We’re going to be spending a few days with our own families, so from the whole team at ServiceMaster Clean:

Merry Christmas!

ServiceMaster Clean Newbury take home the BFA award for customer service.

As it’s been a while since our last post, we have some exciting news about the 2013 BFA Franchisee of the Year awards. Not only were we lucky enough to be invited to a glitzy award ceremony in Birmingham after impressing the judges with our personal development policy and customer service standards, we were delighted to hear our names called as winners of the Customer Service award!

After a gruelling pitching process and a nail-biting wait to get to the final, the hard work of the whole team paid off, and we were treated to a black-tie evening where we mixed with other franchise owners from across the UK. It was a great evening to recognise all of the franchisees and their successes around the country, and we aim to constantly improve on our high levels of customer service, and maybe next year we can win the overall UK Franchisee of the Year Award! Here’s hoping for more awards and recognition for our hard work and dedication in 2014.


ServiceMaster, Newbury are Finalists in the British Franchise Association HSBC Franchise Awards 2013!

These awards highlight the outstanding business acumen, passion and achievement offranchise businesses across the UK.

The finalists for the 2013 bfa HSBC Franchisee of the Year Awards, supported by Express Newspapers, have been revealed and we are very proud to announce that ServiceMaster Clean of Newbury are amongst them.  17 finalists have been selected across five categories, with the winners competing for the right to be crowned the UK’s overall 2013 Franchisee of the Year.

The finalists reflect the high standards found in ethical franchising in the UK. They have demonstrated exceptional business practice, acting as outstanding ambassadors for their sectors, areas of expertise and for the specific award categories which in our case is the Customer Service Franchisee Award.

The winners will be announced at an awards ceremony on the 3rd October. We would like to thank all our staff for contributing to our progress so far in this award and will update you all in October.

Successful Assessments for ISO Accreditations

We have pleasure in announcing that we passed both our latest external assessments for the ISO 9001 and 14001 for Quality and Environmental accreditations. It was particularly gratifying to read the summary by the assessor which stated:

“Deeland Ltd t/as ServiceMaster continue to provide an excellent service to their clients and are continuing to develop their services. Feedback from a client today was very satisfactory and the company’s staff are continually looking to establish a rapport and offer other services as appropriate.”

We are very proud of our good work and standards and of our staff that has to adhere to our procedures diligently, as this is what we are measured against. If we say we do something, the assessor will be sure to check that we are actually doing it that way, giving our clients the reassurance that we mean what we say. Our next assessment is in November 2011 and we will continue to work hard to keep up our very high standards.

Celebrating 20 Years in Business

On the 21st February 1991 Nick Dee Shapland started his ServiceMaster Clean franchise business, as a sole proprietor. These formative years as a man and a van gave Nick the opportunity to learn the industry, servicing 50 sites over 2 franchised areas in the first 5 years of business.

Nick worked hard to generate sales, quotes and ensure all work was completed to the high standard that has become synonymous with Deeland Ltd t/as ServiceMaster. He then built upon this firm foundation through careful management, and the implementation of new systems such as the Communal Cleaning System for Social Housing. As a result of this dynamic approach, the business went from strength to strength.

In 1998 the business changed from sole proprietor to a limited business. Deeland Limited now boasts 3 Cleaning Divisions – Residential, Commercial and Communal – with over 300 staff, a fleet of more than 30 commercial vehicles and over 500 contracts across the South of England.

Charity Car Wash

In order to support home adjustments needed for a friend and colleague who had become wheelchair bound, ServiceMaster staff organised a charity car wash. The company head office was made available in which to hold the event, providing all the equipment and various staff members got baking so that a slice of cake and a cup of tea could be enjoyed by the car owners.

There was great camaraderie on the day and the fantastic sum of £720 was raised. With a further donation from Nick Dee Shapland, MD of ServiceMaster, we were able to pay for new patio doors to be installed in order to provide a point of access wide enough for a wheelchair.

Accreditations Awarded!

In June 2010, Deeland Limited t/as ServiceMaster was awarded the ISO 9001- Quality and ISO 14001- Environmental accreditations, highlighting our continued dedication to providing a quality service whilst making as little an impact as possible on our environment.