As it’s been a while since our last post, we have some exciting news about the 2013 BFA Franchisee of the Year awards. Not only were we lucky enough to be invited to a glitzy award ceremony in Birmingham after impressing the judges with our personal development policy and customer service standards, we were delighted to hear our names called as winners of the Customer Service award!
After a gruelling pitching process and a nail-biting wait to get to the final, the hard work of the whole team paid off, and we were treated to a black-tie evening where we mixed with other franchise owners from across the UK. It was a great evening to recognise all of the franchisees and their successes around the country, and we aim to constantly improve on our high levels of customer service, and maybe next year we can win the overall UK Franchisee of the Year Award! Here’s hoping for more awards and recognition for our hard work and dedication in 2014.